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REDENVOY
Every result, recording and transcript, in your dashboard and in a file. Who was reached, what they said, and why the rest were not.
What you get back
This is what you get after a campaign. The sample is 500 website and IndiaMART enquiries for a packaging manufacturer.
500
Called210
Reached46
Hot lead58
Quote requested39
Callback62
Not interested5
Opted out / wrong no.290
Not reachedHow many people pick up depends on your list. We measure it in the pilot and tell you before you buy more.
Outcome labels
Each contact ends in exactly one outcome. You choose the outcomes when we set up the campaign. These are the defaults for an enquiry follow-up.
| Outcome | What it means | What happens next |
|---|---|---|
| Hot lead | Ready to buy, with quantity and timeline captured. | A call with your sales team is booked or requested. |
| Quote requested | Wants a price, not ready to commit yet. | Sent to sales for a quote. |
| Callback | Asked to be called at another time. | Called again in the window they asked for. |
| Not interested | Said no, or already bought elsewhere. | Removed from the campaign, with the reason noted. |
| Not reached | No answer after every attempt. | Reason attached. Can be retried in a later campaign. |
| Wrong person | The number belongs to someone else. | Number flagged for your records. |
| Opted out | Asked not to be called again. | Added to your do-not-call list, and never dialled again. |
Other campaigns use their own set:
Payment reminder
Dispatch or order confirmation
Client book review (banking and insurance)
Car dealership
Admission enquiry
Reasons
Every call that does not reach its goal carries exactly one reason. That is how a campaign gets fixed instead of guessed at.
No answer or busy
Rang out or was busy on every attempt inside the window.
Did not connect
The number was switched off, unreachable or invalid.
Voicemail
Reached voicemail. No message is left unless agreed with you.
Silence on the line
Answered, but nobody spoke.
Hung up early
The person ended the call before the goal was reached.
Not dialled
Outside your calling hours, or on your suppression list.
Our error
Something failed on our side. Logged, explained, and never billed.
The file
One row per contact. Your own columns come first, exactly as you sent them. After them come the outcome and the details the agent captured on the call. It arrives as Excel or CSV, or written straight back into your Google Sheet, with a short summary you can paste into an email or WhatsApp.
| Column | Example |
|---|---|
| (your columns) | Enquiry ID, source (IndiaMART), city… |
| outcome | Hot lead |
| quantity | 5,000 |
| product | 1 kg sweet boxes, printed |
| needed_by | 3 weeks |
| next_step | Quote call today 17:00, sent to sales |
| reason | - |
| attempts | 1 |
| called_at | 2026-09-24 10:42 |
| duration | 0:52 |
| recording_notice_at | 0:07 |
| recording | Link to the call audio |
Fields like quantity, product and needed_by are set per campaign. A payment reminder captures the promised date and amount instead.
Log in to see every result, recording and transcript with analytics per campaign. Or get the results as Excel, CSV or in your Google Sheet. Your CRM stays as it is.
FAQ
One call type, one list, one number you already track.